We understand that selecting your mattress and sleep products is one of the most important decisions you can make. With that in mind, we want to help you in making sure that decision is the right one for you. Therefore, we offer a 90-Day Comfort Guarantee with OOLER™.
Here is how the program works:
- The trial period begins the day you receive your OOLER™.
- Sleep on your new OOLER™ for 30 nights, which provides sufficient time to get used to the comfort it offers, your ideal sleep temperature, as well as the system in general.
- If within the first 90 days you are not comfortable with your OOLER™ please contact us. Our Customer Service will assist you and seek to address any questions or concerns you may have.
- If we cannot resolve the situation to your satisfaction, we will take the OOLER™ back and reimburse your purchase price less the initial shipping costs.
- Please note you will be responsible for return shipping charges to Kryo Inc.
- Feel free to contact our Customer Service for tips and suggestions for protection of your OOLER™ during shipment.
- All merchandise being returned must be in like new condition and must be given a return authorization number from Customer Service under "How do I Return My OOLER™". This RMA will expire within 30 days of the date of issuance. The RMA packing slip must be included in the box with the product when returned.
- Refunds will be issued within 30 days of receipt of the product at Kryo Inc.