What should I do when my OOLER Control Unit is no longer connecting to my OOLER app?

The OOLER Control Unit can currently connect to only one phone/tablet at a time.

If you have two OOLERs, the 1st OOLER will be disconnected when you pair your phone/tablet to your 2nd OOLER. To reconnect to the 1st OOLER, simply hold down the power button for 5 seconds while your phone/tablet is nearby. 

If you still have issues or if your phone/tablet is still not connecting, please follow the steps below:

  1. Since the OOLER Control Unit connects to your iOS or Android app via a Bluetooth connection, please make sure your iOS or Android device is in Bluetooth range of the OOLER Control Unit. (In the same room is best)
  2. Make sure your phone’s Bluetooth setting on your iOS or Android device is turned On.
  3. Ensure you are using the latest OOLER iOS or Android app. The latest iOS app updates can be found at ooler.com/app
  4. If the issue still persists, Remove the Device from your OOLER account and re-pair the device back to your OOLER account following the steps below:
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